FREQUENTLY ASKED QUESTIONS
You will receive the exact design and style shown in the pictures. However, since many of our pieces are handcrafted or feature natural elements, there may be slight variations in texture or shape. We believe these little nuances are what give the jewelry its soul—making your piece truly one-of-a-kind, just like you.
As soon as your order was placed, we sent a confirmation email with all the details to the address you provided.
Can't find it? Check your spam/junk folder—sometimes the internet spirits get a little lost! You can also view it anytime in the "My Orders" section of your account.
We want you to be absolutely in love with your new treasures. If the spark just isn't there, you can return your item within 30 days of delivery.
Simply email us at [Email Address] with your order number, and we’ll guide you through the process. Just make sure the piece is unworn and in its original eco-pouch.
For hygiene reasons and the safety of our tribe, pierced earrings are non-returnable unless they arrived defective. Thank you for understanding!
Please note: Return shipping costs are the responsibility of the customer.
Because our pieces are handcrafted in small batches, they tend to fly off the shelves. While some core styles are restocked regularly, others are limited editions.
If you love something that’s gone, hit the "Notify Me When Available" button on the product page. You’ll be the first to know if the magic returns!
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